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AVISTEL – General conditions of online sale to private consumers



These general conditions of sale apply to all sales made on the website

The website is a service of the AVISTEL company.

• Located 15 rue Auguste Bartholdi

• 78420 Carrières sur Seine

• site URL address:

• e-mail:

• telephone number: +33 (0) 1 30 71 32 60

The website sells audiovisual products for the solutions installed by AVISTEL.

The customer declares to have read and accepted the general conditions of sale prior to placing his order.

The validation of the order therefore implies acceptance of the general conditions of sale.


Article 1- Principles

These general conditions express all the obligations of the parties.

In this sense, the buyer is deemed to accept them without reservation.

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales at the point of sale on site.

They are accessible on the website and will prevail, where applicable, over any other version or any other contradictory document.

The seller and the buyer agree that these general conditions exclusively govern their relationship.

The seller reserves the right to modify its general conditions from time to time.

They will be applicable as soon as they are put online.

If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

These general conditions of sale are valid until further notice.


Article 2 – Content

The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of services offered by the seller to the buyer, from the website.

These conditions only concern purchases made on the site

These purchases relate to the following products: audiovisual accessories.


Article 3 – Pre-contractual information

The buyer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L. 221- 5 of the Consumer Code.

The following information is sent to the buyer in a clear and understandable manner:

– product characteristics

– the price of the product per batch;

– information relating to the identity of the seller, to his postal, telephone and electronic contact details, and to his activities, to the functionalities of the digital content.


Article 4 – The order

The buyer has the option of registering his information by creating an account on the site, when ordering.

In order for the order to be validated, the buyer must accept, by clicking on the place indicated, these general conditions.

He must also enter his first name, last name, country, street number and name, postal code, city, telephone number and email address in order to continue with the payment method and finally validate it.

The sale will be considered final:

– after receipt by the seller of the full price.

Any order implies acceptance of the prices and the description of the services available for sale.

In certain cases, including default of payment, incorrect address or other problem on the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved.

For any question relating to the follow-up of an order, the buyer can call the following telephone number: +33 (0) 1 30 71 32 60 (cost of a local call), on the following days and times:

Monday to Friday 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:30 p.m.

or send an email to the seller at the following email address:


Article 5 – Electronic signature

The online supply of the buyer’s bank card number and the final validation of the order will constitute proof of the buyer’s agreement, payment of the sums due under the order form, signature and express acceptance of all the operations carried out. .

In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is observed, to contact the seller at the following telephone number: +33 (0) 1 30 71 32 60


Article 6 – Order confirmation.

The seller provides the buyer with an order confirmation by electronic mail.

Article i – Proof of the transaction

The computerized registers, kept in the computer systems of the seller under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.


Article 7 – Product information

The products are described and presented with the greatest possible accuracy.

However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.


Article 8 – Price

The seller agrees to apply the current prices indicated at the time of the order.

Prices are in euros.

The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products.

If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be reflected in the selling price of subscriptions.


Article 9 – Method of payment

This is an order with an obligation to pay, which means that placing the order involves payment by the buyer.

To pay for his order, the buyer has the bank card payment methods available to him and listed on the seller’s website.

The buyer guarantees the seller that he has the necessary authorizations to use the payment method chosen by him, during validation.

The seller reserves the right to suspend any order management in the event of a refusal of authorization for payment by bank card from officially accredited bodies or in the event of non-payment.


Article 10 – Payment by credit card via the Stripe platform

The payment by card is entrusted to the company Stripe.

Entering your credit card number as well as its expiration date and cryptogram is done on a highly secure page directly at Stripe.

The Site does not store any card number.

Payment processing by Stripe is certified as PCI / DSS compliant by Visa and Mastercard.

This certification specifies the application of the most rigorous security rules in order to protect the data of Customers’ bank cards.

The debit from the customer’s credit card will be made in euros when the order is accepted by Stripe.


Article 11 – Availability of the subscription

Upon acceptance of payment, the subscription is activated within seconds.


Article 12 – Withdrawal

Due to the nature of the Service, that is to say of the products and the performance of which has begun before the end of the 14-day withdrawal period with the User’s agreement and after expressly waiving his right to withdrawal, and in application of article L.121-21-8 of the Consumer Code, the User cannot exercise his right of withdrawal.


Article 13 – Applicable law in the event of disputes

The language of this contract is French.

These conditions of sale are subject to French law.

In the event of a dispute, the French courts will have sole jurisdiction.


Article 14- Intellectual property

All elements of the AVISTEL site are and remain the intellectual and exclusive property of AVISTEL.

No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether they are software, visual or sound.

Any simple or hypertext link is strictly prohibited without the express written consent of AVISTEL.


Article 15 – Personal data

The AVISTEL company reserves the right to collect nominative information and personal data concerning you.

They are necessary to manage your television subscription, as well as to improve the services and information we send you.

They may also be passed on to companies that contribute to these relationships, such as those responsible for performing on-site services.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website.


Article 16 – Proof archiving

AVISTEL will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.



General conditions of sale of 04/08/2020